Shipping policy
At HomAid, we are committed to providing a simple, convenient, and reliable shipping experience for our customers. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Shipping Locations
HomAid currently ships products to eligible addresses within the United States.
Shipping availability may vary depending on the product and destination.
2. Order Processing Time
Orders are generally processed within 1–3 business days after the order is successfully placed.
Orders are normally not processed or shipped on weekends or U.S. public holidays.
During holidays, promotions, or periods of high order volume, processing may take additional time.
3. Estimated Delivery Time
After your order has been processed and shipped, estimated delivery is generally:
5–10 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, holidays, fulfillment times, and other circumstances beyond our reasonable control.
4. Shipping Charges
Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, HomAid may offer promotional or free-shipping options.
5. Order Tracking
Once your order has shipped, you may receive a shipping confirmation email containing tracking information, where available.
Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.
6. Delayed or Lost Packages
If your package is delayed, please check the tracking information provided by the shipping carrier.
If the tracking information has not updated for an extended period or your package appears to be lost, please contact us at:
We will review the situation and assist you as appropriate.
Please understand that shipping delays caused by carriers, severe weather, natural disasters, holidays, or other circumstances outside our reasonable control may occur.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an incorrect address after placing your order, please contact us immediately at:
We will do our best to update the address before the order is processed or shipped. However, we cannot guarantee that changes can be made after processing or shipment.
HomAid may not be responsible for orders delivered to an incorrect address provided by the customer.
8. Delivery Issues
If your tracking information shows that your package was delivered but you cannot locate it, please:
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Check around your property and with household members or neighbors.
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Check with the shipping carrier using your tracking information.
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Contact us at support@homaid.com if you still need assistance.
We will work with you to determine the appropriate next steps.
9. Damaged Packages
If your package arrives visibly damaged, please take clear photographs of the package and product and contact us as soon as possible.
For damaged, defective, or incorrect products, please refer to our Return and Refund Policy.
10. Multiple Items in One Order
Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.
If your order arrives in multiple packages, you may receive separate tracking information for each shipment.
11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
HomAid
Email: support@homaid.com
Thank you for choosing HomAid for your home and kitchen needs.