Refund policy
At HomAid, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item should be in its original packaging, where applicable.
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You must provide your order number or proof of purchase.
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The return request must be submitted within 30 days of delivery.
Items that have been used, damaged by the customer, or returned without required packaging may not qualify for a refund.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, faulty, or different from what you ordered, please contact us within 7 days of delivery.
Email us at:
Please provide:
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Your order number
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A description of the issue
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Clear photos or videos of the product
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Photos of the packaging, if applicable
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
3. Refunds
Once your return or refund request has been approved, your refund will be issued to the original payment method used to place the order.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Refund processing times may vary depending on your payment provider.
4. Return Shipping
If the return is due to a damaged, defective, or incorrect product, HomAid will determine the appropriate return or replacement solution.
For returns due to change of mind, ordering the wrong product, or personal preference, the customer may be responsible for return shipping costs.
Please contact us before returning any item. Do not send a product back to the address shown on the shipping package without contacting us first, as our return address may vary depending on the fulfillment location.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
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Used or customer-damaged products
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Products missing original packaging, where applicable
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Final-sale or clearance products, when clearly identified
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Gift cards, where applicable
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Personalized or customized products, where applicable
For hygiene and safety reasons, certain home and kitchen products may also be non-returnable if they have been opened or used.
6. Order Cancellation
If you want to cancel your order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible.
7. Late or Missing Refunds
If your refund has been approved but you have not received it:
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Check your bank or payment account.
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Contact your credit card company or payment provider.
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Contact your bank to ask about processing times.
If you still have not received your refund, please contact:
8. Exchanges
We generally do not offer direct exchanges.
If you receive a damaged, defective, or incorrect product, please contact us at support@homaid.com. We will review your case and provide the appropriate solution.
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
HomAid
Email: support@homaid.com
We appreciate your business and are committed to providing a smooth and reliable home and kitchen shopping experience.